Frequently Asked Questions

General Questions

We use a variety of different types of paper, we often change paper types to keep each piece fresh and unique.
When selecting paper we also ensure that is is acid free, archival paper and as sustainable as we can get.
For ink we use a variety of inks depending on the surface, all inks are pigment based so they are water resistant and light fast.
Yes!
We do financial receipts in the package. If you want them to know who sent it, please write a short "To/From" message in the Order Notes box at checkout.
Yes we do!
We offer digital gift cards in different amounts to suit every gift budget. They are perfect if you aren't sure which map location or style the recipient would prefer.

To get started, simply visit our Home page and fill out the request form. If you have any trouble with the form, you can reach out for help here. Once we receive your details, we will begin the design process. We will send you a digital proof and an invoice for review. We do not start the plotting process until you are happy with the design, while we can accommodate reasonable adjustments, excessive major revisions may result in an additional fee.
For our custom maps, you can select the specific location, the scale (zoom level) and if you would like any custom text on the map. Please note that plotting extremely large areas can be difficult due to the level of detail required, but we will confirm what is possible during the proofing phase.
Currently, our signature look is Black Ink on White Paper, if you want a different line colour, make a note in the form and we can see what can be done. However, we offer a range of custom colours for the map marker. If you have a specific colour combination in mind (e.g., for a wedding theme or brand colour), please Contact Us and we will see if we can make it happen for you.
Currently, we only offer A4 and A5 pieces. We can say that we are working on launching larger sizes soon.
If you have a specific size you can contact us and we can try to work something out.

That is normal, each of our pieces are done with real felt tips pens, this means that each stroke will have a natural uncontrollable variance. This is what give PLOT IT pieces its unique characteristics.
Currently we do not offer framing services, this is something we have planned for the future.
For now, this allows us to keep shipping costs low for everyone and lets you choose a frame that perfectly matches your home decor. Our prints are sized to fit standard frames found at most stores.
To ensure that the paper arrives in perfect condition, each piece is in a protective sleeve between cardboard and shipped in rigid mailers.
Sometimes we have pieces available and ready to ship, this will be made clear on the product page, if the piece is in stock, we aim to ship within 1-2 business days. Otherwise, curated designs are aimed to ship within 5-7 business days. For custom orders please allow some extra time to create the map for you as well as make revisions, a more accurate lead time will be provided alongside the invoice.
Due to our pieces being made to order as well as containing personal details, we are unable to accept change of mind returns.
If you however have serious issues with the piece, please contact us.
Oh no! If the outer packaging is damaged, take detailed images before opening and contact us right away. If the piece inside is affected, take detailed photos and contact us immediately. We will sort it out the best we can.

To learn more about our process in creating the pieces and read our philosophy and practices:

About